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🛠 General Warranty Policy
At Smash Courts, we aim to make your warranty experience smooth and supportive. We’ll help facilitate warranty claims between you and the manufacturer whenever possible. Please note that most brands require customers to contact them directly.
⏳ Warranty Timeframes
Warranty coverage varies by product category and manufacturer. Below are standard guidelines:
Product Category & Typical Warranty Period
Paddles/Racquets: 6–12 months
Bags & Accessories: 3–6 months
Footwear: 6 months (limited)
Apparel: 3–6 months
Court Equipment/Balls Case-by-case basis
All claims are subject to review and approval by the manufacturer.
🏓 Paddle Warranty
Not Covered:
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Excessive wear or tear
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Impact damage or cracks
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Missing serial number/hologram
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Damage from heat, cold, or misuse
👟 Footwear Warranty
Covers manufacturing defects such as:
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Faulty stitching or glue
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Broken eyelets or lace lets
Not Covered:
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Wear from outdoor use
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Toe drag or pivot wear
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Customization or repairs
To Submit a Claim: Email smashcourts1@gmail.com with:
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Your order number or contact info
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Photos of the defect, outsoles, tops, and size tag
👕 Apparel Warranty
Covers defects in stitching, seams, or materials. Does not cover damage from wear, improper fit, or misuse.
To Submit a Claim: Email smashcourts1@gmail.com with:
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Your order number or contact info
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Photos of the defect and full garment
📦 Warranty Process
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We’ll confirm receipt of your claim within 48 hours
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Manufacturer response time: 2–10 business days
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If approved:
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A $10–$15 shipping fee may apply
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If a replacement is unavailable, a gift card will be issued for the full purchase value
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⚠️ Additional Notes
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Some claims may require shipping the item to a manufacturer (shipping not covered)
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Additional documentation may be requested
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Abuse of warranty claims will be monitored
📧 Questions? Reach out anytime: smashcourts1@gmail.com