Product Warranty

Smash Courts will make efforts to act as a liaison between our customers and our various brand distributors/manufacturers, when you have a defective product, however some brands require the customer to deal directly with them. Our team will facilitate the warranty process for you as effectively as possible.

Each brand has their own warranty program with different time frames which may be subject to change. .

Please refer to the general guidelines and criteria below for individual items and brands to see if you feel your case falls within their guidelines and our team will be glad to assist you.

Pickleball Paddle Warranty Information

Most brands have a limited 1-year manufacturer’s warranty on their pickleball paddles. Exceptions include: Diadem (6 months), Franklin (90 Days), Harrow (90 Days), Onix (90 Days).

The warranty is void if the following is present on the paddle:

Excessive wear on the tops, sides, and handle/grip end of the racquet.
Double breaks/cracks
Missing hologram or the serial number
Clear impact damage
Damage due to excessive heat or cold
Damage due to hitting another player’s racquet.

For Babolat, Diadem, Harrow, Head, Gamma, ProKennex, & Wilson, please email smashcourts1@gmail.com with the following information and pictures:

Your order number or name & phone number associated with the order
The defective or damaged area
The sides and top of the paddle
The entire paddle/racquet from end to end
The serial number either on the hologram or from a scanned QR code (located on the frame)

Upon receipt of the photos, Smash Courts will reply with confirmation within 48 hours, and will forward the pictures along with the invoice to the manufacturer. Response time from the manufacturer can be 2-10 business days. If the manufacturer successfully approves the warranty, a $10 to $15 shipping fee may be required to send a replacement. If a replacement is not available, a Smash Courts gift card will be supplied for the full purchased value of the successfully warrantied item.

For Brickhouse: https://brickhousepaddles.com/warranty/

For CRBN: https://crbnpickleball.com/pages/resource-center

For Electrum: https://www.electrumpickleball.com/pages/warranty-claims

For Franklin: https://franklinsports.com/warranty

For Gearbox: https://opticsports.ca/pages/warranty-returns-exchanges

For Joola: https://joola.ca/support/warranty/

For Onix: https://www.onixpickleball.com/pages/warranties-registration

For Paddletek: https://www.paddletek.com/pages/warranty-registration

For Selkirk: https://www.selkirk.com/en-ca/pages/lifetime-warranty

Paddle/Racquet Bag Warranty Information

Bags from most brands (except Salming, 30 days) have a 6-month limited manufacturer’s warranty from the date of purchase. This covers any manufacturing defect, including but not limited to: faulty zipper(s), torn stitching, and torn straps/handles. There is no warranty on normal or accidental wear and tear or discoloration of the bag.

The warranty is void if the following is present on the bag:

Excessive wear and tear
Excessive amounts of dirt
Customization of any kind
Missing serial number tags
Damage due to overly heavy objects carried in the bag

For all brands except Tecnifibre and Yonex, you can initiate the warranty procedure, by emailing info and pictures to smashcourts1@gmail.com with the following:

Your order number or name & phone number associated with the order
Pictures of the defective area
A picture of the entire bag from end to end
The serial number found on the inside of the bag on a white tag (look at both sides of the tag)

Court Shoes Warranty Information (all sports)

Most brands have a 6-month limited manufacturer’s warranty, with the only exceptions being Salming (30 days), Tyrol (case-by-case basis), & Yonex (90 days). This covers defects in the manufacturing of the shoe, which includes but is not limited to; torn eyelet/lacelet(s), faulty glue, and faulty stitching. The warranty does not cover normal or accidental wear and tear, discoloration, or wear on the toe areas due to heavy pivoting or toe dragging.

The warranty is void if the following is present on the shoe:

Signs of use outside of the court (i.e. stains from mud, sand, soil, foreign stains, etc.)
Signs of customization or previous repair
Self-inflicted damage to the shoe

For all brands (except Tyrol and Yonex), pictures can be sent to initiate the warranty process. To initiate the warranty procedure, please email smashcourts1@gmail.com with the following

Your order number or name & phone number associated with the order
Pictures of the defective area
A picture of the bottom outsoles of both shoes, side-by-side
A picture of the tops of both shoes, side-by-side
The shoe tag either found on the inside of tongue or on the inside of the shoe near the ankle area
If the insole is removable, take it out and look for a sequence of numbers underneath, in the heel area.

For Tyrol, please contact their customer support: info@tyrolpickleball.com

For Yonex, the shoes must be sent to their office in Calgary. Please contact us via email – smashcourts1@gmail.com, and a customer service staff member will provide you with further instruction.

(6-Month Shoe Outsole Guarantee) - Shoes eligible for the outsole guarantee must have a hole through the bottom outsole to the inside of the shoe

Only Nike, Prince and Wilson offer a 6-month outsole guarantee in Canada. Only one replacement per shoe purchase, and it only applies to the following models:

Nike Vapor Cage

Prince T22 – click here to see a picture of what is acceptable

https://drive.google.com/file/d/1FFdFELDrMoWnhw1m4TdR_tZ2AXH4TNv1/view?usp=sharing

Wilson Rush Pro (current model only)

Accessories / Apparel / Balls / Court Equipment

These items have no set warranty period and defective products will be handled on a case-by-case basis. Please email us at smashcourts1@gmail.com with an explanation of the issue, along with several pictures from various angles, or a video, showing the defective items.

Further brand specifics (which again may be subject to change):

ADIDAS

FOOTWEAR/APPAREL/ACCESSORIES

Adidas, unfortunately, does not offer any outsole warranty on models sold in Canada. However, their policy covers against any manufacturing defects within 2 years from date of production. Please note, Adidas does reserve the right to determine if the product is defective or is an outcome from regular wear-and-tear. They could reject your claim if they believe the damage is not directly related to a manufacturing defect.

ASICS

FOOTWEAR

Asics, unfortunately, does not have any outsole warranty on models sold in Canada. However, their policy covers against any manufacturing defects within 1 year from date of purchase. Please note, their warranty program does not cover any damage related to improper fit, normal wear-and-tear, misuse, alteration or negligence.

APPAREL/ACCESSORIES

Asics warranty policy covers against any manufacturing defects on apparel or accessories within 6 months from date of purchase. Please note, their warranty program does not cover any damage related to improper fit, normal wear-and-tear, misuse, alteration or negligence.

BABOLAT

FOOTWEAR/BAGS/APPAREL/ACCESSORIES

Babolat, unfortunately, does not have any outsole warranty on models sold in Canada. However, their policy covers against any manufacturing defect on products within 6 months from date of purchase.

TENNIS RACQUETS

Babolat warranty policy covers against any manufacturing defects on racquets within 1 year from date of purchase.

HEAD

FOOTWEAR/BAGS

Head, unfortunately, does not have any outsole warranty on models sold in Canada. However, their policy covers against any manufacturing defect within 6 months from date of purchase.

ACCESSORIES

Head warranty policy covers against any manufacturing defects on accessories within 1 month from date of purchase.

TENNIS & RACQUETBALL RACQUETS/PICKLEBALL PADDLES

Head warranty policy covers against any manufacturing defects on tennis/racquetball racquets as well as pickleball paddles within 1 year from date of purchase.

K-SWISS

FOOTWEAR

K-Swiss, unfortunately, does not have any outsole warranty on models sold in Canada. However, their policy covers against any manufacturing defect.

NEW BALANCE

FOOTWEAR/APPAREL

New Balance, unfortunately, does not have any outsole warranty on models sold in Canada. However, their policy covers against any manufacturing defect for all products.

NIKE

FOOTWEAR/APPAREL/BAGS/ACCESSORIES

Nike, unfortunately, does not have any outsole warranty on models sold in Canada. However, their policy covers against any manufacturing defect for all products.

PRINCE

FOOTWEAR

Prince has a 6 months outsole guarantee from the original date of purchase ONLY for certain models. This guarantee applies to soles that are completely worn through to the midsole. Prince reserves the right to determine if your claim qualifies or not with their policy. Upon acceptance, there is a 1 time only offer on the product.

TENNIS RACQUETS

Prince warranty policy covers against any manufacturing defects on racquets within 1 year from date of purchase.

WILSON

FOOTWEAR

Wilson has a 6 months outsole guarantee from the original date of purchase ONLY for the model Rush Pro 3.0. The replacement is guaranteed if the outsoles are completely worn through to the insole or that the toe guard has a hole exposing the inside of the shoe. Wilson reserves the right to determine if your claim qualifies or not to their policy. Upon acceptance, this is a 1 time only offer on the product.

TENNIS RACQUETS

Wilson warranty policy covers against any manufacturing defects on racquets within 1 year from date of purchase.

YONEX

FOOTWEAR

Yonex has a 3 months warranty on manufacturers and product materials defects. Please note, their warranty program does not cover any damage related to normal wear-and-tear.

RACQUETS

Yonex warranty policy covers against any manufacturing defects on racquets within 1 year from date of purchase.

What to do if you believe that your product meets the above criteria.

Please email us at smashcourts1@gmail.com, with the following information:

Footwear

Order number
Picture of the defect
Picture of both outer soles
Large picture of both shoes
Picture of size tag situated inside the shoe

Paddles/Racquets

Order number
Close-up picture of the defect (breakage area)
Picture showing the head of the racquet
Picture showing the back side of the head of the racquet
Picture of the buttcap
Big plan picture of the racquet
Serial number (Babolat: on throat of the racquet as a barcode; Head: on the throat as a scannable QR code; Wilson: on the throat as a holographic image)

Apparel/Bags/Accessories

Order number
Close-up picture of the defect
Big plan picture of the product on both sides
Serial number (Bags: inside on tag in one of the pockets)

Accepted Claims:

When Smash Courts receives acceptance of a claim by the distributor/manufacturer, we will provide you with a replacement of the product in question. ONLY if it is unavailable in our stock, will we offer an equivalent model or an in-store credit. Our team will contact you with further information.

The process for a warranty claim could take up to 30 days.

*Please note our team might ask you to provide further information than mentioned above

*Some manufacturers will ask to have the product shipped to their warehouse for inspection. Smash Courts will provide the address of where the item needs to be shipped to but does not cover shipping costs.

*Please be aware that abuse of warranty claims will be closely monitored

*For any further questions about any warranty claim, please don’t hesitate to email us at smashcourts1@gmail.com.

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