Privacy Policy

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This Privacy Policy governs the manner in which Smash Courts collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”), including Court Reserve. This privacy policy applies to the Site and all products and services offered by Smash Courts .  

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Consent

By providing us with Personal Information, we will deem you to understand this Privacy Policy, and we will deem you to consent to our collection, use and sharing of such Personal Information for the purposes identified or described in this Privacy Policy.

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You may withdraw your consent at any time; however we may not then be able to provide you with our full range of services. We will advise you when you withdraw your consent of the impact that will have on what we are able to provide. 

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Personal Identification Information

Personal information is information about you as an individual and includes information that identifies you and that can be used to contact you. This includes such information as your name, birth date, e-mail address, mailing address, telephone number, banking information, credit card number, and the like. It may also include information about your health, if you have communicated these to us. We also collect data about the services that you purchase from us, the frequency of your visits to our clubs and about the specific equipment, classes and services that you take advantage of.

 

Personal Information may also include other types of more technical information such as IP addresses, geolocation, device ID, or browsing history in connection with our mobile app or websites, but only when this information can identify you as an individual. Information that is aggregated and cannot be associated with an identifiable individual is not considered to be Personal Information.

 

Non-personal identification information. 

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

 

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 

How we use collected information

Smash Courts may collect and use Users personal information for the following purposes:

 

To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

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To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

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To improve our Site

We may use feedback you provide to improve our products and services.

 

To process payments

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

 

To run a promotion, contest, survey or other Site feature

To send Users information they agreed to receive about topics we think will be of interest to them.

 

To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

 

To protect against harm

Safety and security in our 24 hour facility is priority.  We may use your information to protect against harm to the rights, property and safety.

To detect, investigate and prevent activities that are unlawful or in violation of Smash Courts policies and/or the terms of our agreements.

 

Video Surveillance

We use video surveillance at our facilities, in/outdoor to protect the rights, property and safety of Smash Courts, our employees, users and others.  In the event of accident, theft or other incident, we may use and share information related to the incident as required for investigative, operational, insurance, legal or other necessary purposes.  Private areas, including washroom/change rooms are not under Video Surveillance.  Cameras are located at the main entrance/parking lot area outside, and inside monitoring the court areas and store front.

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Contacting us

Smash Courts may record your information in order to address concerns or issues in the appropriate manner. When you contact us, including (without limitation) by post, telephone, fax, email, SMS, live chat, through our Website or App or through social media, we collect the information that you disclose to us. This may include details such as your name, address, telephone, fax, email and phone number, as well as your questions, inquiries, comments, complaints or requests. If you correspond with us through any media, we may keep a record of that correspondence.

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SHARING OF PERSONAL INFORMATION:

Smash Courts contracts with trusted companies to act on our behalf to fulfill certain functions. We may use third party service providers to process or handle personal information on our behalf and to assist us with various services such as reservations, shopping/shipping, data processing, printing, mail distribution and marketing. Some of our service providers are located outside of Canada. As a result, your personal information may be accessible to regulatory authorities in accordance with the law of these jurisdictions. We will take steps to ensure that such parties adhere to our policy with respect to the protection of your personal information.

 

Except as set out in this policy or as required or permitted by law, Smash Courts will not sell or disclose any of your personal information to any other organization without first obtaining your consent. Smash Courts may, however, disclose information in the following cases:

 

• to protect the rights, property or safety of Smash Courts, our employees, our members and others

• where permitted by law, including to comply with a subpoena, warrant or order

• to law enforcement in connection with an investigation

• to a person authorized by a law or collective agreement

• to an investigative body or government institution which can oblige us to do so

• in emergency situations in which we believe that the life, health or safety of a member or other person may be in danger

• to collect funds owed 

• if all or a part of our business is sold, we may transfer information we have about you in preparation for or as part of completing that transaction

• to our insurers, insurance adjusters and/or lawyer in connection with legal proceedings (actual or contemplated)

 

ACCURACY and RETENTION

Smash Courts strives to maintain the accuracy and completeness of your Personal Information. You may ask us to delete or correct information contained in your file. Any such requests must be made in writing at the address below. Smash Courts will keep your Personal Information for as long as it remains necessary for the identified purposes or as required by law, or in accordance with our retention schedules, which may extend beyond the termination of our relationship with you.

 

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Sharing your personal information. We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. Changes to this privacy policy, Smash Courts has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your acceptance of these terms by using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. Please contact us if you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site at: 

 

smashcourts1@gmail.com or 705-742-8880.