✅ Membership Hold / Freeze Policy

At Smash Courts, our membership system is designed to provide consistent access, predictable court availability, and a stable community of active players. To maintain fairness for all members, holds are strictly limited and permitted only for legitimate medical reasons.

1. Eligibility for Holds

A membership may be placed on hold if the member has a Medical condition/injury that prevents safe participation for 30 consecutive days or longer

Required Documentation

A hold request must include a doctor’s note, physiotherapist note, chiropractor note, or nurse practitioner note confirming:

The member is unable to participate for 30+ days or longer
The estimated duration of recovery (start & end dates)

Non-medical holds are not permitted.

2. Hold Limits

To ensure fairness and maintain membership capacity:

Members may request one (1) medical hold per 12-month period
Maximum duration of each hold: up to 60 days
Extensions require updated medical documentation

Holds beyond 60 days will only be granted in exceptional circumstances supported by clear medical evidence.

3. Billing and Timing

Holds begin on the first day of the next billing cycle
No retroactive holds
Monthly billing pauses during the hold
Annual/prepaid memberships will have their end date extended by the length of the approved hold
Dues or credits will not be refunded for unused days prior to the hold start date

4. Access During Hold

While on hold, members:

Cannot book courts
Cannot join programs, events, or open play
Do not receive member pricing
Cannot purchase guest passes or attend as guests

This ensures fairness to active members.

5. Submitting a Hold Request

Members must:

Complete the Membership Hold Request Form (available on-site)
Provide valid medical documentation
Submit at least 7 days before their next billing date

Requests without documentation will not be considered.

Administrative Fee

A Hold Administration Fee of $ 30 per hold request applies.

This fee covers:

Form processing; Manual account adjustments; Scheduling & billing changes; Verification of medical documentation; This fee is non-refundable and applies to all approved holds.

6. Reactivation

Membership automatically reactivates on the date listed in the medical documentation.
No reactivation or restart fee applies.

7. Abuse or Misuse of Hold Privileges

Smash Courts reserves the right to deny future hold requests or terminate membership if:

Documentation is falsified
The policy is misused
Requests exceed allowable limits