✅ Membership Hold / Freeze Policy

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At Smash Courts, our membership system is designed to provide consistent access, predictable court availability, and a stable community of active players. To maintain fairness for all members, holds are strictly limited and permitted only for legitimate medical reasons.

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1. Eligibility for Holds

A membership may be placed on hold if the member has a Medical condition/injury that prevents safe participation for 30 consecutive days or longer​

 

 

Required Documentation

A hold request must include a doctor’s note, physiotherapist note, chiropractor note, or nurse practitioner note confirming:

• The member is unable to participate for 30+ days or longer

• The estimated duration of recovery (start & end dates)

Non-medical holds are not permitted.

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2. Hold Limits

To ensure fairness and maintain membership capacity:

• Members may request one (1) medical hold per 12-month period

• Maximum duration of each hold: up to 60 days

• Extensions require updated medical documentation

Holds beyond 60 days will only be granted in exceptional circumstances supported by clear medical evidence.

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3. Billing and Timing

• Holds begin on the first day of the next billing cycle

• No retroactive holds

• Monthly billing pauses during the hold

• Annual/prepaid memberships will have their end date extended by the length of the approved hold

• Dues or credits will not be refunded for unused days prior to the hold start date

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4. Access During Hold

While on hold, members:

• Cannot book courts

• Cannot join programs, events, or open play

• Do not receive member pricing

• Cannot purchase guest passes or attend as guests

This ensures fairness to active members.

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5. Submitting a Hold Request

Members must:

1. Complete the Membership Hold Request Form (available on-site)

2. Provide valid medical documentation

3. Submit at least 7 days before their next billing date

Requests without documentation will not be considered.

 

Administrative Fee

A Hold Administration Fee of $ 30 per hold request applies.

 

This fee covers:

• Form processing; Manual account adjustments; Scheduling & billing changes; Verification of medical documentation; This fee is non-refundable and applies to all approved holds.

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6. Reactivation

Membership automatically reactivates on the date listed in the medical documentation.
No reactivation or restart fee applies.

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7. Abuse or Misuse of Hold Privileges

Smash Courts reserves the right to deny future hold requests or terminate membership if:

• Documentation is falsified

• The policy is misused

• Requests exceed allowable limits

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