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📦 Smash Courts Shipping Policy
Thank you for shopping with Smash Courts! Below are the terms and conditions of our shipping policy.
🇨🇦 Shipping Coverage
We ship to addresses within Canada. You may also choose to pick up your order in-store during regular business hours.
⏱️ Processing Time
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Orders are processed within 1-2 business days.
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Shipments may not be made on weekends or holidays.
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During peak seasons or high order volumes, processing may be delayed.
We’ll notify you via email or phone if there’s a significant delay.
🚚 Shipping Rates & Delivery Estimates
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Shipping charges are calculated at checkout.
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Delivery typically takes 1–10 business days, depending on your location.
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Express shipping is available at an additional cost.
🎁 Free Shipping Offer
We offer free shipping on eligible orders with the following conditions:
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Order total must be $100 CAD or more before tax.
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Excludes heavy/bulky items over 4kg (8lbs), such as ball hoppers, court equipment, ball machines, and bulk ball packs.
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Applies only to shipments within Canada.
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This is a limited-time offer and may be changed or discontinued at any time.
📬 Shipment Confirmation & Tracking
Once your order ships, you’ll receive a confirmation email with tracking details. Tracking numbers become active within 24 hours.
📦 Damaged or Lost Shipments
Smash Courts is not liable for damage or loss during shipping. If your order arrives damaged:
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Contact the carrier directly to file a claim.
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Save all packaging and damaged items for documentation.
🌍 International Shipping
We may offer international shipping outside of Canada however all Customs, Duties & Taxes are the responsibility of the customer.
🔄 Returns & Exchanges
Please refer to our 'Refund and Exchange Policy' for full details.
If your item has a manufacturing defect, visit our 'Warranty' page.
Smash Courts is not responsible for shipping costs related to:
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Refunds or exchanges
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Incorrect addresses
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Unclaimed packages
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Incorrect item selection
🏪 In-Store Shopping & Returns
Products listed online may be available, and returned to our retail store:
📍 799 Erskine Ave, Peterborough, ON, Canada, K9J 5V1